Dear VW Dealer: You've lost a customer this time. Really, overcharging and not doing the right thing re warranty! This will be my final visit to your shop, except for the next time it rains so you can see for yourselves how my non-sunroof roof leaks inside my car!!! W-A-R-R-A-N-T-Y!!

Dear VW Owner's Club Forum: Thank you so much for providing such great information and advice on this windshield problem and the whole dealer-maintenance thing. From now on, I'll be going to my local mechanic for work on my car. I'll keep the receipts and all records, and save a ton of money, not to mention that the local mechanic is within walking distance of my house. The dealer is 20 miles away, with no way to get home and, today at least, no internet to work from the waiting room. Good thing I insisted on a loaner car!