Dear So and So

[Catrin]

I hear you Tangentgirl!

Dear eyeglass chain who will remain unnamed,

I've been bringing in these frames for almost a solid year. I look at them and they warp. I turn my back, and one of the lens will fall out. Every 2-3 weeks they need adjusting, or tightening, or the lenses pop out or... It has been very frustrating for both of us.

Today I went into one of your other locations when, once again, the frames decided to go out of true again for no apparent reason - and they were just adjusted 6 days ago. I am very careful with my glasses, I don't sleep in them, or sit on them, or drive over them. I take them on and off with both hands, and it has been frustrating. They weren't cheap either. Anyway, your OTHER location had a bright idea after hearing my tale of woe as she worked to adjust them. She is ordering me new frames since they are still under warranty. She wonders if there was a problem with them from the very beginning before I even got them, and why didn't you think of that and offer to replace them to see if the problem is ME or the actual frames? I certainly didn't think of that. She also explained to me why I've had such problems actually SEEING with this particular type of progressive lens and that you should have told me what it would be like to move from digital lenses back to traditional progressives (apparently for a lot of people this move doesn't work well).

Before I walked out of the door I scheduled my annual exam with them, and, hopefully, the new replacement frames will workout better so that I don't have to pay for new frames a year early as my insurance won't cover frames until 2014. I am sure you will breathe a sigh of relief that I won't return to your store.