Can I vent here, just a little?

I'm really starting to hate my job. If things were set up in such a way that I could actually *do* my job, it'd probably be okay... but something happened tonight that's driving me straight up a wall. I can't go into specifics, but the police dept for the town I'm in called and needed to speak urgently to one of our employees regarding her son. It was an emergency. For the next 20minutes, I'm trying every extension I have, trying managers on their radios, everything and I can't reach anyone who can find this employee. I finally caved when the officer started to lose her patience with me, and called one of our Emergency Response Techs to just run out onto the floor to see if they can find this poor woman. I mean, it's her son here... so 15 minutes after that the woman finally gets here, and I can finally call the PD for her and have them tell her that her son's okay, etc... but that's half an hour delay just trying to find someone. I should be able to grab anyone right off the floor- if theoretically, our directy was accurate, and people answered their radios, etc etc. GRRRRRRRR

...thinking positive job thoughts.