So frustrating dealing with a culture so ingrained with "I want it NOW!". They just don't understand or don't care that someone has to work in torrential rain, extreme heat, or extreme cold, blizzard condition. They want it now. And the customer rep has to be polite with I want it now crowd.

Too bad someone doesn't have a telephone app like the Jolly Roger telephone company's phone app. If you don't know what that is https://www.youtube.com/watch?v=UXVJ4JQ3SUw and there are other youtube video by jolly Roger tel. company.

You have my sympathy Trek. yeah count out the days...