Quote Originally Posted by smilingcat View Post
Trek420,

I'm one of the azzholes of very different kind. I know too much of how somethings work and when I tell you that the company supplied FiOS modem is piece of garbage, I can tell you why .....

Yes I think you deserve a much needed retirement and not have to deal with unreasonable and irate customers. I could never do it. And counting days to your retirement. Congratulation!!
165 days!

Smilingcat, I love talking to customers like you! Sometimes I learn stuff. I'm not dealing with uverse anymore other than the mobile end. Yes, sometimes the modem is for instance the reason wifi calling won't work inside the home. It can be a challenge to finagle a new modem for my customer from the land line side but if the modem is effecting service, it's what we do.

Dear customer,

My job is dizzyingly complex, a lot more than just a answering the phone. As I used to mutter under my breath and/or put the phone on mute when I was on the land line side, earning almost twice as much as I do today and probably more than most of my callers earn (yes, took a pay cut to transfer) "If you were capable of doing my job you'd be doing it"

Still, this is a tough job and a good one. And it always makes my job so much easier and helps me to solve your problem faster when you jump up and down, yell, scream, hurl insults and epithets at me. This does not happen often but ... be nice. We'll get through this together faster.

Regards,

Trek counting the days 420

PS; was talking to a steward yesterday who said a recently retired coworker had a novel way of counting down. He stacked paper plates at his desk, each had a number on it. Each lunch he took the top plate. From what I heard when he got down to about 50 he took vacation and scedadled.