Dear So and So

[smilingcat]

Trek420,

I'm one of the azzholes of very different kind. I know too much of how somethings work and when I tell you that the company supplied FiOS modem is piece of garbage, I can tell you why and I just need to talk to a tech to say that the company supplied equipment fried during an electrical storm. Yes it did. Don't give me a runaround, send a tech out to replace the wall mounted unit and replace the unit by my desk. And don't tell me that my router blew out your equipment. I couldn't even ping the company equipment. Magic packet went nowhere. And dear field tech, don't BS me.

Yes I think you deserve a much needed retirement and not have to deal with unreasonable and irate customers. I could never do it. And counting days to your retirement. Congratulation!!

[Trek420]

Trek420,

I'm one of the azzholes of very different kind. I know too much of how somethings work and when I tell you that the company supplied FiOS modem is piece of garbage, I can tell you why .....

Yes I think you deserve a much needed retirement and not have to deal with unreasonable and irate customers. I could never do it. And counting days to your retirement. Congratulation!!

165 days!

Smilingcat, I love talking to customers like you! Sometimes I learn stuff. I'm not dealing with uverse anymore other than the mobile end. Yes, sometimes the modem is for instance the reason wifi calling won't work inside the home. It can be a challenge to finagle a new modem for my customer from the land line side but if the modem is effecting service, it's what we do.

Dear customer,

My job is dizzyingly complex, a lot more than just a answering the phone. As I used to mutter under my breath and/or put the phone on mute when I was on the land line side, earning almost twice as much as I do today and probably more than most of my callers earn (yes, took a pay cut to transfer) "If you were capable of doing my job you'd be doing it"

Still, this is a tough job and a good one. And it always makes my job so much easier and helps me to solve your problem faster when you jump up and down, yell, scream, hurl insults and epithets at me. This does not happen often but ... be nice. We'll get through this together faster.

Regards,

Trek counting the days 420

PS; was talking to a steward yesterday who said a recently retired coworker had a novel way of counting down. He stacked paper plates at his desk, each had a number on it. Each lunch he took the top plate. From what I heard when he got down to about 50 he took vacation and scedadled.

[Pax]

PS; was talking to a steward yesterday who said a recently retired coworker had a novel way of counting down. He stacked paper plates at his desk, each had a number on it. Each lunch he took the top plate. From what I heard when he got down to about 50 he took vacation and scedadled.

That is awesome!

[ny biker]

I hope these last days at work go well, Trek.

Lately I end up starting the conversation with a customer service rep by apologizing for sounding angry -- because of how hard it is to get past the stupid machine that answers the phone. Whoever designs the automated systems must really hate people. I'm not thrilled when the rep is required to try to sell me something instead of being allowed to just help with my problem, either. Some companies handle it well, but others don't really seem to want to help you, and makes it hard for the people on both sides of the conversation.

Any thoughts on what the encore career might be?

[shootingstar]

Enjoy your retirement soon, Trek.

Time passes along....starting last 2 wks., I became a.....great-aunt. Oldest nephew @31 and wife had their first baby (son).

[Crankin]

Congrats, Sjooting Star.

[ny biker]

Enjoy your retirement soon, Trek.

Time passes along....starting last 2 wks., I became a.....great-aunt. Oldest nephew @31 and wife had their first baby (son).

Congrats!!

[ny biker]

Dear Microsoft, I really don't have time to deal with your software updates breaking my laptop. You should not be pushing out updates that are not compatible with it. And I will be really mad if I have to pay to get it fixed.

Dear psycho pickup truck driver on I-270 who repeatedly changed lanes in order to cut in front of me and slam on your brakes, it was awfully easy to get you out of my life; all I had to do was pretend to take the next exit. I am worried about your family who can't get away from you so easily.