Trek420,

I'm one of the azzholes of very different kind. I know too much of how somethings work and when I tell you that the company supplied FiOS modem is piece of garbage, I can tell you why and I just need to talk to a tech to say that the company supplied equipment fried during an electrical storm. Yes it did. Don't give me a runaround, send a tech out to replace the wall mounted unit and replace the unit by my desk. And don't tell me that my router blew out your equipment. I couldn't even ping the company equipment. Magic packet went nowhere. And dear field tech, don't BS me.

Yes I think you deserve a much needed retirement and not have to deal with unreasonable and irate customers. I could never do it. And counting days to your retirement. Congratulation!!