Quote Originally Posted by ny biker View Post
I have the Windows 7 disk but I don't know how to remove everything and re install the operating system, plus I don't know how to get back the other pre-installed software like the thing that works the webcam.

Two people have suggested Malwarebytes to me, and that is also the recommendation from the Norton forum, so I will try that.

Thanks!!
If for some reason Malwarebytes doesn't do it, then here are the instructions for system restore. Windows 7 does periodically create system restore points for you. They should have a date associated with them, so you should be able to look for one that is prior to your Malware install. However, anything that you have installed or uninstalled since that date will need to be reinstalled/uninstalled again after the restore.