Trek Problems Continue

[Dogmama]

The parts were supposed to be shipped to another Trek (independent, not a custom Trek-only shop) LBS. I haven't been able to confirm with Trek but am planning on just stopping by the second LBS (who will be doing the work on the bike & has a great reputation). They need to know that I don't have horns.

I would think that the first LBS would be responsible for the accident. Thankfully, I wasn't hurt - just scared half to death. I told the first LBS that they were lucky I'm an experienced rider because a novice would have dumped the bike right in traffic. Not blowing my own horn - but I've been riding over 20 years and have had my share of close calls. But never due to bike failure.

There are a slew of other questions that Trek in WI is ignoring. For example, how will Trek rectify the scratched frame? At present they said I have to live with it. I need to know that the second LBS will put on new handlebar gel tape & Trek will pay for it. Those are just a few questions that Trek in WI is ignoring.

Honestly - I'm so sick of this whole mess. DH has said just go to the second shop, get it done & send any bill to Trek. If they refuse to pay, get a lawyer. I hate to go that route. But we do know some pretty high powered lawyers who would work almost for free (DH is a private investigator for them).

RE BBB & Angie's list - I would send complaints to both WI and AZ BBB's just to have it on file. Ditto Angie's list. I know they won't do anything but I do feel that other people need to know before they lay out big bucks. If I had known, I wouldn't have dealt with the first LBS.