I love my bike store! But there are days when the guys who I know on a first name basis, are grumpy, especially one of them. It just so happens I like quirky people. There is one guy there that is the best salesman around. He can get me to buy anything, and he knows how to set me up with something that helps me grow as a cyclist, without being more than I need. I did buy a bike at a different store once, because they offer lifetime free tuneups. I still wish I had asked MY bike store to order it for me instead, just because they are so in tune to my needs. They have done us up right, and my husband takes a six pack of good beer to them once in a while because they spend so much time with us. My favorite salesman teases me though, because I have yet to change my own tube. I carry 4 or 5 tubes with me, but my husband changes them. I have only had a flat twice in 10,000 miles!. Pat teases me about carrying all the tubes, but it's like carrying an umbrella to keep it from raining.