I'm not sure what my experience with my LBS is. To be honest, I bought my bike from them and really liked my salesperson. In fact, I tried to buy another one for my husband but it ended in disaster (had to cancel the order). To be honest, I feel a bit intimidated and stupid when I am there, almost like I have to buy something or I'm wasting their time.

The LBS near me is the busiest LBS in the area. They are more expensive than everyone else but offer free lifetime tuneups if you spend over a certain amount. The problem is that they are so busy that you have to wait a long time to get serviced and the salesperson is usually servicing multiple people at a time. They have a ton of bikes, but not a lot of accessories. To be honest, I have purchased all my accessories from other places (including online) because they have a better selection.

Recently I found another LBS that is smaller and that I feel more at ease with. They don't carry the big name brand bikes like the other LBS (specialized, trek etc) but they are attentive and I just feel more comfortable with them. It feels more like a true mom and shop then the other LBS which feels like a big city bike shop. They even pick up and deliver which is an added plus.

So, I am in the same dilemma as the OP. I want to start going to this other LBS just because they are smaller and more personal service but they don't have the name brand bikes and the added "lifetime tune up" that the other LBS has.

In any event, sorry for hijacking. I also feel the same way the OP feels. Part of me whats to switch over but the other part feels like I need to stickit out. Is it unusual to have 2 LBS's?