Beth - Sounds like herself is on a power trip. Be interesting to know if she's as picky with the men. Isn't it her job to fix stuff like that?

Lack of secretarial/admin support for anyone not in a high level mgt job seems to be typical in the USG. Makes sense because most of us have become self-sufficient. What is annoying, however, is thatt some (not all) of the secretaries one encounters are Divas--as in, I'm important because I work for xxxxx.