Mimi,

Sorry about your experience. I looked at the shops website and I have to wonder if these bikes are so special why are they being mass marketed through dealers on the internet? For example, if you look at Serotta and Seven's website, you either deal with the company directly or go to a bike shop. Many companies, Trek for one, will not sell bikes over the internet or allow the shop to ship them to another location.

Two other points, when I got my custom frame, the fit technician remeasured me, even though I had my old frame refit, it was perfect and right there in front of us. Also, they only asked for a deposit and I did not make final payment until the bike was built and I was able to ride it and was happy with it. If there were any issues I could have refused final payment until the issues were resolved.

I agree with those who posted on this forum, find a shop you trust, let them be your guide and you'll have a wonderful bike that you will love and that will last for years.