dear "tech support" -

why are all your techs in india? norton/symantec? hewlett packard? i can not understand them! i'm not a phobe, but i just cant get past the language barrier. and i really need help here, and i've been on the line forever, what is up with that?

but cox - thanks so much - you are always there when i have a HDTV/Internet/DVR problem and you ALWAYS fix it even in the middle of the night.