My 'New' 2005 Terry Isis

[bambu101]

Gorgeous bike! I have a Susan B that I got earlier this year, and ordered it directly from a bike shop in Connecticut, rather than directly from Terry. The bike shop was OK, but did not offer much in the way of fitting it to me.

As far as Terry's customer service, the first time I ordered from them online for clothes, etc, it was a disaster. First order got lost in cyberspace, second order went through, both orders showed up, but they wanted to charge me for both as they told me it was "not a duplcate order", and it took a lot of angry emails and phone calls before it got straightened out. In the meantime, the rainbow jersey that I got on sale in the first order was sold out by the time my second order went through. I had to go to TE to get it, which I did, even thought it was more expensive. I was just too fed up with Terry at that point.

I have since ordered several saddles from Terry to try out during their 30 day try-out period, and have had no problems, so I don't know what happened the first time.

In my experience, TE has FAR superior customer service!!!!!

[GLC1968]

In my experience, TE has FAR superior customer service!!!!!

OMG, yes! But of course...TE doesn't carry 2005 Isis bikes!

[Triskeliongirl]

Yes, TE has great customer service, but I have also found that terry has great customer service too, very personal When I bought my 2005 terry ti isis, they were willing to let me swap out stem and bars as needed, and even offered to let me upgrade to 10spd for a surcharge if I wanted. When I bought a 'new old stock' 2003 isis on ebay, georgena was great at helping me identify the year, and locate a framebuilder to work with me on making her into a travel bike. She also provided a lot of useful information to help me with the project (as she did with my conversion of my 2oo1 classic from flat to drop bars). I am now building my 4th terry bike, so yeh, I am a fan. Her bikes fit me like a glove and ride like a dream. ENJOY YOUR BIKE!!!!!!!!!! YOU WILL HVE NO REGRETS. If you ever have questions or problems, just email gerogena directly. They are a *very personal* company. PM me if you are not satisfied with customer service and I will give you georgena's direct email. They also ended up swapping my saddle, and I bet they would even have swapped your stem if you didn't already replace it.

[snapdragen]

I've always had great service from Terry. When I was thinking of buying my Classic, I emailed them with questions and Georgena promptly answered. She also helped earlier this year when I was trying to decide on some new brakes.

They may not have touch up paint though, at least they didn't have any for Bleu. I found a good match at the hobby shop - Testors Model Paint.

[KnottedYet]

Waterford recommended Testors paint for Flossie's touch-ups, too. gotta go get some one of these days.

[Thistle]

that is one beauuuuuutiful bike

[Velobambina]

I love your new bike.

In my experience, Terry's customer service is uneven. Sometimes great, other times not so great. Just be persistent and I'm sure you'll get a response. They are probably busy since it's the holiday season.