My 'New' 2005 Terry Isis

[bambu101]

Gorgeous bike! I have a Susan B that I got earlier this year, and ordered it directly from a bike shop in Connecticut, rather than directly from Terry. The bike shop was OK, but did not offer much in the way of fitting it to me.

As far as Terry's customer service, the first time I ordered from them online for clothes, etc, it was a disaster. First order got lost in cyberspace, second order went through, both orders showed up, but they wanted to charge me for both as they told me it was "not a duplcate order", and it took a lot of angry emails and phone calls before it got straightened out. In the meantime, the rainbow jersey that I got on sale in the first order was sold out by the time my second order went through. I had to go to TE to get it, which I did, even thought it was more expensive. I was just too fed up with Terry at that point.

I have since ordered several saddles from Terry to try out during their 30 day try-out period, and have had no problems, so I don't know what happened the first time.

In my experience, TE has FAR superior customer service!!!!!