Unfortunately the BBB doesn't really have any power. I found this out when we had a bad Panasonic microwave that was out for repairs for the last 4 months of the 1 year warranty. Then when the warranty was over we were SOL. I complained to the BBB and their hands were tied. Eventually someone new in Panasonic's customer care found our complaint over a year later and provided us with a really nice, new microwave, but that was no thanks to the BBB--Panasonic appeared to have pulled their heads out of their a$$es a bit belatedly.

Seriously, though, I was born and raised in WI and will never buy a Trek after the stories I've read. They're the biggest dog and have apparently become too big for their britches.