Quote Originally Posted by GLC1968 View Post
Customer service update!

I was getting concerned that I hadn't heard back, but I called today and they were very helpful. Georgena will have to order more touch up paint from Japan, but she said they'd send it as soon as it's available. Luckily, Ti won't rust in the meantime!

They also said they'd totally swap out the saddle and are sending me the Fly Ti with a prepaid envelope to ship back the Butterfly!

Yay...I'm so happy!
As I said my experience was always good, but yes, sometimes things get lost in cyberspace so following up on the phone is always good. While the paint job on this bike is georgeous, I have since learned that the reason most ti bikes are not painted is that ti simply doesn't hold paint well. I too have had the paint chip quite easily just when cleaning it. I switched from brushes to soft rags. Also, beware that simple green on the rims can discolor them, so just be *very gentle* with her. I also lost paint when installing a rear rack. As much as I love the paint job, my plan is to have her stripped to bare ti at some point when it starts to look too bad. So far its fine, most of it is not real obvious (like on the underside where the cables go). The white also shows dirt very well, so now I wipe her down with baby wipes after ever few ride. White bar tape also gets ratty fast, so I replace it with a nice cushy gel deda black tape. At one point I tried a shimmery silver which also looked nice, but I prefer the cush of the deda black.