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  1. #1
    Join Date
    Sep 2011
    Posts
    369

    LBS etiquette, commissions etc...

    As some of you know, I am about to purchase my first road bike. I went to my LBS and the salesperson I usually work with wasn't there. He helped me buy my first bike (a folder) and was the person who originally got me interested in a road bike. I like him and he did spend time with me but i did feel a little bit intimidated by him. To be honest, he is a bit too "sales-y" which i think makes me uncomfortable but he never mistreated me.

    In any event, i went in today to get my folder tuned and to inquire about a Specialized Ruby. My salesperson was not in so I was helped by another gentleman who was actually very helpful. Salesperson 2 wanted to order me a 44 specialized ruby to test out since there were not any available in the shop. A 44 is considered a special order and must be paid upfront but he talked to the owner and they are going to order it regardless of whether I buy it or not. He said he would feel more comfortable having me test out a 48 and a 44 and letting him know which of the 2 I feel more comfortable on rather than having him judge which one "looked" like a better fit. He also took measurements "just in case they would be helpful". My original salesperson had me sit on a 48 that was in the store (not a Ruby) and adjusted it so that it "fit". After the adjustment, he said a 48 would work for me based on the tweaks he made and that he could order me a 48 when I was ready. I am 5 ft with a 70 cm inseam.

    Anyway, the second salesperson ordered me the 44 and 48 bike to "test". I think these guys work on commission and now I am worried that i should have just come back at another time when my original salesperson was there.

    It's too late now but I'm just curious if I should have handled things differently.
    Last edited by jyyanks; 02-23-2012 at 11:56 AM.

 

 

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