Shipping an item to the Ukraine...need help please

[Drtgirl]

I am having a hard time sending something to the Ukraine. Long story short, I need to send a warranty item to a customer. He cannot speak much English and sent his address in cyrillic, which USPS and our UPS system will not accept. The translation doesn't make much sense either and the customer says the address must be in cyrillic to be delivered. Ack! Has anyone dealt with this before? What do I do?

[badger]

can you put both English and Cyrillic? as in, put the English on for the courier, and on the package itself put the address in Cyrillic?

[Kalidurga]

We don't do very much international shipping where I work, but I'm surprised that UPS's international division can't help you.

[OakLeaf]

All or nearly all the shipments we've received in the USA from Europe have come DHL, so it's probably easier to use them in the opposite direction, too. Now that they're affiliated with FedEx, it should be easy to find a DHL shipper near you.

Not that I'd touch UPS with a ten-foot pole for sending a roll of bubble wrap across town, but that's another story.

[deeaimond]

I sent a letter to russia before in cyrillic. I just made sure the country was written in English... but I sent it out from Singapore. I just dropped it in a mailbox.

[Drtgirl]

Thanks ladies!