I placed my third order with SAC recently for a women's Zoic jersey. Previous two orders went fine, no problems. When I ordered this I used my normal shipping address -- my PO box -- just like before. Only this time, they sent it UPS. Now, most shipping departments could be reasonably expected to know that UPS does not ship to PO boxes, but someone made a mistake.

So....after not receiving the item for nine days after ordering, I checked the UPS tracking. There is a long entry from UPS about the address containing numerous errors and that they are attempting to correct it. The next entry indicates that they corrected the address, and the one after that, that the item was delivered. Only problem was, it was delivered to a town I don't live in! A town, I, coincidentally or not, lived in six and a half years ago. So, UPS made the second mistake.

I have emailed SAC three times now. First on Saturday, then on Sunday, then last night. I provided my order number and details of what happened. I was courteous but asked that my credit card be reimbursed since the item was shipped UPS with a PO box and was delivered to the wrong address. I have not heard one word from them. So, the third mistake has been made. I think 48 hours (business days only) is very reasonable for a reply from customer service.

My next recourse is to dispute the charge when my credit card bill arrives. I printed out the UPS tracking details and will explain exactly what happened. Hopefully MBNA's investigation will bear out my side, since I did nothing wrong. I shop on-line for about 90% of my purchases, and normally, if a business does not ship to PO boxes, they state this when I fill in my shipping address - and most web forms won't even allow a PO box entry if it's not allowed. And besides, they have shipped to my PO box in the past!

So, be careful. Yes, SAC has good deals, and yes, if they get it right, all is well. But if they get it wrong....customer service may leave you in the lurch. I personally will not be ordering from them ever again.

If they do come through, I'll make sure to update this thread.

Emily