I stopped shopping Williams Sonoma over a Breville appliance. Someone gave me one of their multi temp water boilers as a very nice present (thankfully, including a gift receipt). The first one wouldn't been when the water was ready as it is supposed to, so I exchanged it. The second one wouldn't open when it was hot (i.e., you had to stick your fingers over the spout in the path of steam to refill it). I brought it back. The clerk accused of me lying in the store, plugged the thing in to "make sure I was telling the truth" (yes, other customers witnessed this lovely experience), and then told me this was the last exchange they would accommodate even though I had received 2 defective units. This was around the time they drastically shortened their return policy. I haven't purchased anything from Williams Sonoma since, and I would hesitate to purchase a Breville appliance after their tea kettle. FWIW I think the lid thing is a design defect. The lid release doesn't work on unit number 3 either - I've become very adept at getting it open without getting scalded by prying up the lid.
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