For my neighborhood we have a regular retail post office and a separate warehouse where the mail is sorted for our zip code. Mostly I have to deal with the people at the warehouse, for vacation holds and stuff like that. And they have been consistently awful for the entire 12 years that I have lived here. In my two most recent encounters with them before this one they were downright hostile. I dread having to deal with them.

So yesterday afternoon the supervisor at the warehouse called and left a message that he had the letter and I could pick it up or he could deliver it. But of course by this time I was 25 miles away, at work. And by this time I had called their 800 number (help desk) to report a lost certified letter; the person I spoke with opened a ticket to look for the letter and said it could take several days for someone to get back to me. I did not have time to deal with picking up the letter today or sitting home waiting for it to be delivered. For now I am not calling the supervisor back and I'm not calling the help desk back to update them. I want the issue to be open in their system, for someone outside of this local facility to see that there is a problem. I think one reason the problems continue is that the supervisor tries to smooth things over, which means no one outside his facility finds out about them. So from now on I will call the help desk whenever there is a problem, so there will be a record of it.

As for the letter, my best guess is that I am being sued related to a 3-car crash that I was totally not responsible for. One of the other drivers' insurance companies took full responsibility, paid the entire cost to fix my car and sent me a check for pain and suffering. But a passenger in the other car (not driven by the person at fault) was injured and is suing. My insurance company has already sent them a letter explaining that I was completely not at fault but I fear it has been ignored. If I'm right, it will just be a waste of time and money. Whatever it is, it's already been a waste of my time and energy trying to get the stupid letter. So I'll worry about it next week.