Quote Originally Posted by Pax View Post
Absolutely!
Ya know I've gotten to see so many reps take that last call. We knew these reps who are retiring the next day so you know that last call of the day, that's it. Invariably just excellent. I do think there was one rep that I could not help just pausing to listen and obviously the customer thanked and complimented him and it was just "I retire tomorrow. After 35 years mam, you are my last call" I don't think I'd just be able to hang up. We can't bring ourselves to.

Call of the day today; grandma got her 11 year old grandson an iPhone 6 (when I was your age we were happy with crayons). The rep told him, with her on the line, we need to reset it by resetting network settings.

Kid threw it against the wall.

Phone still works and granny gave it back to him. The wall reset would be the end for me.