Can any of you who still hold a grudge here name any other major company's founder/CEO who has flown out to personally apologize and post "I own it and apologize" to the world of the web?

The owner at Roubaix seems to be OK with understanding and being open to forgiveness.

But apparently that's not good enough for you?

At some point, who is acting like a "jerk" may be shifting.

I've met and talked with Mr. Sinyard. He is a human being and not the monster you would like to make him to be. The environment he gives to his staff to work in is to be envied.
There is simply no way one person can have a finger on EVERY aspect of a company so large. He responded in as human a way as I could imagine.
I suggest you give the man some credit.