Yeah, I was thinking on my run yesterday, there's nothing in that friend-of-a-friend's rant that doesn't apply to group fitness generally, and it's really why I have no interest in going back to that world even if I do eventually get my shoulders back healthy. Any time something gets big enough for certification to be profitable, they're not going to adequately skills-test the instructors. It takes a TON of skill to watch even a small group and notice and correct subtle form deficiencies. It takes even more skill, never mind the time, to be an evaluator and see whether the instructor candidate is getting all of that. And even if you've got a stellar instructor, you have to have participants who WANT to do the move correctly, which IME is the minority. It all adds up to pretty much a guarantee of people not getting stronger, at best, and getting overuse injuries WAY more often than they should with the supervision they claim to be paying for.
As far as the OSU report, try this link.