Dear So and So

[marni]

dear One hour ac,

On Tuesday you came and did a yearly routine check on both ac systems and marked everything as good. By thursday it was getting warm and the outside fan quite on Friday. We just spent the hottest weekend (for us) of the year in a house that we managed, just barely , to keep at 89 degrees by dint of non stop running of fans. So much for your warm reassuring words about service members getting priority service since when we called Saturday early, you scheduled us for a Monday afternoon appointment which you have just infomred me will be "sometime on Tuesday" instead. Can I also suggest that you guarantee of "competent professional drug free service technicians" is a bit suspect when the technician shows up on Tuesday, does his thing and the ac starts to go out a day and a half later whereas it had been functioning and cooling perfectly before the check. Obviously somebody forgot something, like sealing off the coolant, or fixing the possible puncture or whatever.

Call me a nasty customer if you will but I think I want my money back, after you fix the ac and don't charge me that is.

hot and definitely grumpy