Dear AmEx,

I sincerely hope that the application procedure and ensuing debacle is not indicative of your normal level of customer service. My poor DH has made 5 different phone calls, talked to at least 6 different people, been told at least 3 different things, wasted at least 2 hours on the phone, and we still don't have a resolution to our issue.

The letter to your executive office is going in the mail just as soon as we get our promised phone call on Monday. We've never been treated so poorly by a financial institution, and someone needs to know about it.

Sincerely,
So Angry She Can't See Straight