Cracked head tube

[jenopher]

I'm hoping you are right. This is the Scott dealer I bought it from and they said they don't have the receipt but that they know know I got it from them. Hopefully that will be enough. They seem to know the Scott rep well.

[Owlie]

Hopefully the other shop has your back, as Artista said. If you left the sticker from the shop on the frame, even better.

[jenopher]

I'm not at a new shop. I only moved across town. I'm using my original shop where I bought the bike, so yeah, they will have my back if it matters to Scott. But the shop is the one as of right now saying Scott needs the receipt. I searched for it and have to go in today to see what my options are. I know the bike shop will do what they can for me.

[Sky King]

hmmm wonder what point of sale and accounting they use. We always put customer bike purchases in our system and is super easy to re print an invoice or a sales receipt

[laura*]

I'm hoping you are right. This is the Scott dealer I bought it from and they said they don't have the receipt but that they know know I got it from them. Hopefully that will be enough. They seem to know the Scott rep well.

How did you pay for the bike? Credit card? Check? Both methods leave enough of a record that you could prove a payment to the shop of an amount appropriate for the bike purchase.

[jenopher]

Well I went in today to see what can be done without a receipt. They use the very old handwritten receipt and save copies in boxes in the closet. They are searching the box base on the months and year I bought the bike in. I can't remember the exact date late Apr.-early June 2009 are the boxes they are digging through. They are also going to call Scott to see what can be done. I hope they can find it!

[jenopher]

WooHooo!! Bike shop found the receipt. I'm getting a new frame! Hopefully fast cause I've gotta train on my 20 year old MTB until I get the replacement. Feel like I won a prize or something today

[indysteel]

What a relief!!!

[Jo-n-NY]

FANTASTIC!!! congratulations