Trek Problems Continue

[pll]

That was pretty amazing how fast the Century Link folks came into that internet provider thread, eh?

Indeed. Creepy, but I can imagine there are people in some big firms constantly searching the internet for mentions of their name.

[Dogmama]

On another forum, we were talking about a brand of dog food & the company representative suddenly chimed in. It is a smaller company (Honest Kitchen). They must have people - or hire people - to watch the net. Not a bad idea.

[jessicamarie]

Dogmama, I hope you have been able to put all this behind you. The frustration alone can be draining!!

For anyone else that runs into this problem, a great way to get attention is to write a letter outlining what the company or its representatives have done to "damage" you and what you feel will rectify the situation, then take it to a lawyer for review, letterhead and a signature. Most will do it cheap since it will only take 10 minutes. As soon as a lawyer is brought into the mix, the issue becomes just as much of a headache for the company as it is for you. No need to take legal action, this is just a way to get yourself back on a safe bicycle!

[Mr. Bloom]

Dogmama,

To my surprise, Trek provided me a response to my Customer Service inquiry.

If you're interested, I'll PM it to you.

If this is all behind you and you want to drop it, no worries, I'll just trash it.

[pll]

I also received an answer from Trek!

[Penny4]

Inquiring minds want to know! What did they have to say?

[Irulan]

Dogmama,

To my surprise, Trek provided me a response to my Customer Service inquiry.

If you're interested, I'll PM it to you.

If this is all behind you and you want to drop it, no worries, I'll just trash it.

You are having a trek problem also?

[tulip]

You are having a trek problem also?

Mr. Bloom suggested that other people could write in support of Dogmama. He received a response to his note about Dogmama's situation.

I feel fortunate that I have not had an experience like Dogmama's with any of my bikes or bike shops. My dishwasher, on the other hand...

[Dogmama]

If you want to post them here so others can read, that would be fine with me.

Trek in WI did call yesterday - after everything has been settled with the new LBS. Wanted to know what else they could do. He had already talked to the new LBS & found out that I was there & that they had fixed things. Odd how he didn't answer my numerous messages and emails BEFORE I went to the new LBS, checkbook in hand.

BTW, the new LBS charged me zero for going through the bike completely. They have my loyalty.

[pll]

You are having a trek problem also?

Mr Bloom suggested in this thread (post # 40) to let Trek support know that people in this forum are displeased by the customer service offered to Dogmama. A couple of us did.

Their answer does not have any news. It calls Dogmama's experience "uncommon and regrettable".

[pll]

I have sent a response to Will because a couple of things bugged me. One was a privacy thing (three of us copied in his email and Dogmama's last name mentioned) -- it seems he thought we all know each other.

Anyway, I am hoping you, Dogmama, are enjoying the bike and that the new bike shop is a great one. Have you posted a picture of your new ride?

Note: I removed the content of the email to avoid any trouble.

[snapdragen]

It sounds like Will thought you were all team mates, not posters on a message board.

[pll]

It sounds like Will thought you were all team mates, not posters on a message board.

Yes. We are all part of Team Estrogen.

[Dogmama]

Here it is:

[INDENT]Hello All,

This second dealer was also able to take care of the scratch in the frame.

Lies.

They did not fix the scratch in the frame. They touched up the scratches on the handlebars. This was AFTER Trek sent steel handlebars instead of the (more expensive) carbon fiber ones that I have. I told my second LBS that I was sick of dealing with Trek and they (the second LBS) offered to try to touch up the scratches.

I never told Trek that I was "content." I told them I was done. Big difference.

Trek did not "move me" to another dealer. I told them where I was going (based on advice from my TE sisters, thank you!)

The computer was already ordered by DH for his bike. Trek did not charge us. So, it wasn't like Trek automatically sent along a computer as a goodwill gesture.

And I REALLY do not appreciate them divulging my name. If anybody responds, I hope you let them know that. Bikes are stolen frequently in this town and anybody can get my address with my name if they have connections.

[pll]

I did not think releasing your name and our email addresses was appropriate and have expressed that in subsequent messages. I also did not buy the "happy ending", and replied to that effect as well. One thing is be fed up and move on, another thing entirely is to be pleased with the service.