Quote Originally Posted by ridebikeme View Post
+1 on the service of Cannondale!! I'm a very small shop, but customer service has always been great! Speacialized on the other hand, I've had problems with in the past. They're great at getting dealers to sign dealer agreements, but not great at 'policing' those policies.

I think the actions or lack of on Treks part have shown most people that there are plenty of other options and many with much better customer service... and in the long run, isn't that what we all want?

Dogmama, glad to hear that you are moving on with things.. here's to hoping that you have a great summer and fall riding program!


http://chasecyclery.blogspot.com
I have to disagree here about Specialize's customer service. In the shop my husband works in there have been minor problems with a couple of bikes and even the S-Works shoes. They questioned out of complete concern and didn't even blink an eye at doing the right thing. Not only that, any replacement was expedited. I have been to their headquarters in Morgan Hill and I have to say they run a first class operation and was very impressed with the time, energy & testing that goes into bike, helmets etc. It may sound like a work for them but I don't. If they had offices here on Long Island I would. They are just one of the better companies that the shop deals with.