Quote Originally Posted by pll View Post
It is a shame that this would happen in a Trek "concept" store (what "concept", exactly, are they after?). I never considered Trek when I bought my bike in 2010 because of their affiliation to Lance Armstrong, but their shoddy customer service is astounding. Your story and ny_biker's one with the cracked frame are infuriating.
Yeah...from where I sit it appears that neither of these scenarios is an exception. After I first read ny-biker's story I googled to see if there were similar cases (thinking hers just sounded so beyond the pale that it had to be a rarity). Unfortunately these ladies are not alone. I've seen Specialized and Cannondale bend over backwards to make things right for their customers. Trek is apparently too big to make the effort, now. If they keep that up they won't remain the big deal that they are for long.