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  1. #1
    Join Date
    Aug 2011
    Location
    PGH, PA
    Posts
    68
    What a mess, Dogmama. I hope the other LBS is better for you.

    My local Trek concept store has been less than helpful, but I haven't spent much money there. (Not much opportunity, as that store carries only the larger WSD bikes.) Husband has been drooling over a Madone, though maybe we'll try to get it through the LBS rather than the Trek shop.

    Anyway, good luck. I hope that you get some satisfaction from Trek corporate.

  2. #2
    Join Date
    Apr 2009
    Location
    Tucson, AZ
    Posts
    4,632
    Wow. In light of this, I'll be doing some serious re-thinking about ever buying a Trek.
    At least I don't leave slime trails.
    http://wholecog.wordpress.com/

    2009 Giant Avail 3 |Specialized Jett 143

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    Saving for the next one...

  3. #3
    Join Date
    Nov 2009
    Posts
    10,889
    Quote Originally Posted by Owlie View Post
    Wow. In light of this, I'll be doing some serious re-thinking about ever buying a Trek.
    I had already decided not to do that before seeing all of this, but this just reinforces that decision.

  4. #4
    Join Date
    Sep 2006
    Location
    Washington, DC
    Posts
    1,632
    It is a shame that this would happen in a Trek "concept" store (what "concept", exactly, are they after?). I never considered Trek when I bought my bike in 2010 because of their affiliation to Lance Armstrong, but their shoddy customer service is astounding. Your story and ny_biker's one with the cracked frame are infuriating.

  5. #5
    Join Date
    Nov 2009
    Location
    West MI
    Posts
    4,259
    Quote Originally Posted by pll View Post
    It is a shame that this would happen in a Trek "concept" store (what "concept", exactly, are they after?). I never considered Trek when I bought my bike in 2010 because of their affiliation to Lance Armstrong, but their shoddy customer service is astounding. Your story and ny_biker's one with the cracked frame are infuriating.
    Yeah...from where I sit it appears that neither of these scenarios is an exception. After I first read ny-biker's story I googled to see if there were similar cases (thinking hers just sounded so beyond the pale that it had to be a rarity). Unfortunately these ladies are not alone. I've seen Specialized and Cannondale bend over backwards to make things right for their customers. Trek is apparently too big to make the effort, now. If they keep that up they won't remain the big deal that they are for long.
    Kirsten
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  6. #6
    Join Date
    Sep 2006
    Location
    Washington, DC
    Posts
    1,632
    Quote Originally Posted by zoom-zoom View Post
    Yeah...from where I sit it appears that neither of these scenarios is an exception. After I first read ny-biker's story I googled to see if there were similar cases (thinking hers just sounded so beyond the pale that it had to be a rarity). Unfortunately these ladies are not alone. I've seen Specialized and Cannondale bend over backwards to make things right for their customers. Trek is apparently too big to make the effort, now. If they keep that up they won't remain the big deal that they are for long.
    Dogmama's case reminds me of the phrase an Italian friend uses frequently: "Never underestimate incompetence." ny_biker's story was closer to blackmailing: destroying the frame to see if the warranty applies just did not sound like a appropriate course of action.

  7. #7
    Join Date
    Sep 2006
    Location
    Washington, DC
    Posts
    1,632
    I have one final suggestion: tweet to @trekbikes, perhaps linking the threads in this forum that describe the litany of customer service mistakes.

    ETA: I would re-tweet.
    Last edited by pll; 05-23-2012 at 04:56 AM.

 

 

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