Trek Problems Continue

[breeze]

What a mess, Dogmama. I hope the other LBS is better for you.

My local Trek concept store has been less than helpful, but I haven't spent much money there. (Not much opportunity, as that store carries only the larger WSD bikes.) Husband has been drooling over a Madone, though maybe we'll try to get it through the LBS rather than the Trek shop.

Anyway, good luck. I hope that you get some satisfaction from Trek corporate.

[Owlie]

Wow. In light of this, I'll be doing some serious re-thinking about ever buying a Trek.

[Catrin]

Wow. In light of this, I'll be doing some serious re-thinking about ever buying a Trek.

I had already decided not to do that before seeing all of this, but this just reinforces that decision.

[pll]

It is a shame that this would happen in a Trek "concept" store (what "concept", exactly, are they after?). I never considered Trek when I bought my bike in 2010 because of their affiliation to Lance Armstrong, but their shoddy customer service is astounding. Your story and ny_biker's one with the cracked frame are infuriating.

[zoom-zoom]

It is a shame that this would happen in a Trek "concept" store (what "concept", exactly, are they after?). I never considered Trek when I bought my bike in 2010 because of their affiliation to Lance Armstrong, but their shoddy customer service is astounding. Your story and ny_biker's one with the cracked frame are infuriating.

Yeah...from where I sit it appears that neither of these scenarios is an exception. After I first read ny-biker's story I googled to see if there were similar cases (thinking hers just sounded so beyond the pale that it had to be a rarity). Unfortunately these ladies are not alone. I've seen Specialized and Cannondale bend over backwards to make things right for their customers. Trek is apparently too big to make the effort, now. If they keep that up they won't remain the big deal that they are for long.

[pll]

Yeah...from where I sit it appears that neither of these scenarios is an exception. After I first read ny-biker's story I googled to see if there were similar cases (thinking hers just sounded so beyond the pale that it had to be a rarity). Unfortunately these ladies are not alone. I've seen Specialized and Cannondale bend over backwards to make things right for their customers. Trek is apparently too big to make the effort, now. If they keep that up they won't remain the big deal that they are for long.

Dogmama's case reminds me of the phrase an Italian friend uses frequently: "Never underestimate incompetence." ny_biker's story was closer to blackmailing: destroying the frame to see if the warranty applies just did not sound like a appropriate course of action.

[pll]

I have one final suggestion: tweet to @trekbikes, perhaps linking the threads in this forum that describe the litany of customer service mistakes.

ETA: I would re-tweet.