Trek Problems Continue

[goldfinch]

The parts were supposed to be shipped to another Trek (independent, not a custom Trek-only shop) LBS. I haven't been able to confirm with Trek but am planning on just stopping by the second LBS (who will be doing the work on the DH has said just go to the second shop, get it done & send any bill to Trek. If they refuse to pay, get a lawyer. I hate to go that route. But we do know some pretty high powered lawyers who would work almost for free (DH is a private investigator for them).

I would visit with the shop that is going to do the work and see if they can help also act as intermediary with Trek.

I would not just get the work done and send Trek a bill. That likely is contrary to the terms of the warranty.

[Mr. Bloom]

Dogmama, I'm still trying to sort this out.

I understand your gripe with the LBS. But why are you attributing responsibility for the scratched frame and crank issues to Trek? Who applied the rim tape? Is the LBS a company owned store or independently owned?

[Dogmama]

Dogmama, I'm still trying to sort this out.

I understand your gripe with the LBS. But why are you attributing responsibility for the scratched frame and crank issues to Trek? Who applied the rim tape? Is the LBS a company owned store or independently owned?

The LBS scratched it but they have basically abandoned any culpability. I contacted Trek because the store I purchased from is a Trek Concept Store - they sell only Trek bikes. Trek WI has assumed liability for Trek LBS. Rim tape was applied by Trek at the factory.

But frankly, I'm just really sick of the whole mess. As much as I believe Trek should pay for this, it has become a nightmare and sucking WAY too much energy. It's a beautiful bike & rides like a dream. I'm becoming more inclined to just pay for whatever Trek won't & move on.