https://www.experian.com/freeze/center.html--this explains how to do the freeze request.

You need to do it with all three agencies. We did do a temporary lift a few years ago for a refi and it all worked fine.

Also, when my ss number was lost on that stolen laptop, my insurance company had recently contracted with ID Theft 911 to help protect their customers from fraud. They were very helpful--they know all the tricks like how to get through the endless voice mail chain to a real person at the three security agencies. http://www.idt911.com/