Quote Originally Posted by laura* View Post
If you don't mind getting your hands greasy, reach in (the non-moving bike) and spin the rear gear cluster backwards. For comparison, do this on both your bikes. I suspect the new bike's gears will be much harder to turn.
Ah, well I'm at work now and I had to ride my mixte today. I called the guy, he seems intent on making it right. I did call asking for a refund, but he says "the first step is for you to bring it in". I can't do that for a week though, so I get to have a 1 week vacation with this shitty bike situation looming over my head. Ugh. I sent him the video too, I'm a little worried I'll get "well, you must have done something to it" BS because I've already had experience with this guy where he tried to make something 'my fault' (being unable to ride the bike with the seat post set high as it was).

I'll post again in a week, see you guys then.