Dear American Airlines:
10 hours of delays in reaching my destination (2 due to weather, 6 due to two broken aircraft, the rest due to rescheduling my connecting flight) is worth far more than 8,000 "bonus" miles on a frequent flyer account I've used twice in 4 years. That's, what, a quarter of a free flight? Seriously? And then you address the response to my email form (where I am forced to put a title and correctly chose "Ms.") to Mr.?

My future business is going to the airlines that don't second-guess my gender. And email me vouchers before I'm even off a delayed flight (due to weather, not even their responsibility) - thanks United!