Not-dear pharmacology department--
Your website is ridiculous. It's contradictory and hard to navigate, with key pages missing, or the links are wrong. First you tell me to fill out a form, then you tell me the form is "closed" and to fill out the application, then you tell me to fill out the form anyway. The form is kind of crappy and hard to follow.
There's an option to submit recommendation letters online, but you tell me to mail them. You tell me that if I submit the application online, there's a fee that I can pay online. Then you tell me that I'll need to send a check directly to the department. HUH? Oh, and you want a degree verification. Why? I graduated. My transcript has the date my degrees were issued. At least it's free, and I can request one at the same time I request the transcript.

They weren't kidding when they said this institution was ridiculously bureaucratic. This is the sort of thing I expect from Undergraduate Studies, but their website didn't contradict itself, just made things extraordinarily difficult to find!