I would always, always go with the LBS. I never buy ANYTHING expensive or anything I am very dependent on online. I commute, so reliability is KEY. I bought a set of lights from my favorite LBS about 3 weeks ago. On my commute to work, the tailight broke. I took it in after I taught class and within 15 minutes had a "replacement" taillight just given to me while they get more of my model in stock.
Likewise, we bought two bikes from one shop in my hometown (my dad an I) and my mom wanted to get back on the bike. We brought her bike in to get it tuned up and they did so without even charging!
Definitely go with the LBS. Many dealers offer a pro-fit free of charge, too. This is worth its weight in gold IMO.
And so glad to hear someone else is getting into bikes!
***proud Hoosier, statistics nerd, and mom to a headstrong toddler***
****one car family and loving it!****
Owned by:
Le Monstre Vert - 2013 Surly Cross-check
Chessie, Scottish Terrier
Bonzai, Catahoula Leopard Dog