Quote Originally Posted by Catrin View Post
Yes, that is how both the fitter and the owner explained it to me. Jonathan said that has served them well in customer satisfaction and loyalty. I was surprised so repeated my understanding back to both fitter and owner to make sure that I had not misunderstood. Once the $200 fitting fee has been paid, OR if one purchases a bike from their store, no further fitting fees will be charged for that bike (same fitting is free if you get your bike from them). This is great customer service as parts and labor are expensive enough!
I'll take your word for it, but having paid for a few parts out of pocket after fittings, that policy is news to me.