My humble vote fwiw... trash those things and get Look Keos. They make an Elle which I have on my bike 8-12nm release tension I think. The classics and sprints are now 9-12nm for 2009. Wee bit tougher to get out than my tiny weak ankles liked. Plus, the Elles ended up matching my new ride nicely.

OK.... I tried diff pedals and the light actions and zeros both. I average about 120#s & the zeros were a freakin nightmare. That I did not end up buying. I literally stood on those things and jumped etc. Nope. Not going in. Peeps told me they would loosen w/time just as posted. I just could not see them getting to a point where I would be comfy with them. Plus, I just hated how they engaged. Don't like that stomp straight down thing at all.

I love my Keos... they rock. Oh, and btw... I pretty much felt like crying myself when the pedals were not working for me either. It was honestly THAT frustrating!

Hope you get it worked out soon.

EDIT ADD: And congrats on the new bike!