About 8 weeks ago, I placed a web order with Performance. I had 3 items in the order and after 2 weeks, I emailed to find out where it was. I was told that 1 item was backordered. Another week went by and I was shipped the backordered item and one of the other "in stock" items, missing the 3rd item which was apparently "in stock". I emailed again and they had forgotten to include the 3rd item.. When they did ship the 3rd item, I was charged shipping again. I was really frustrated for getting double charged on the shipping when they had made the mistake and forgotten to include the 3rd item. Anyway, it took over a month to get my entire order and there was no communication on my order status until I questioned them. I'm never ordering from them again -- there's too many other places with good customer service out there.