Quote Originally Posted by caligurl
their customer service has gone downhill the past couple of years.. and it seems to be getting worse.. the bigger they get.. the worse their service gets.. i can't remember the last time i had a successful order.. meaning that i got everything.. on time... without having to make one or several phone calls!
Wow - I can't believe that you continue to do business with them. I can understand an error once in a while, but my patience disappears after one order with an error. You may be getting your items at a good price, but when you factor in the time and annoyance - well it wouldn't be worth it for me.

And I suspect that as long as people continue to buy from them, they have no incentive to fix their problems!