i have a love/hate relationship with performance... i was familiar with them even before i took up riding.. cuz hubby has been riding for years.. so i've been shopping there for him for a looong time...

their customer service has gone downhill the past couple of years.. and it seems to be getting worse.. the bigger they get.. the worse their service gets.. i can't remember the last time i had a successful order.. meaning that i got everything.. on time... without having to make one or several phone calls!


at least they always offer to upgrade to overnight when they mess up an order that doesn't go out on time for me to get 2nd day (i'm also a team performance member... just recently redeemed 35700 point... so that shows how much i spend there) you can't beat their prices when you factor in sales or price matching... 20% coupons.. and team performance points! but i do get sooooooooooo frustrated with their customer service! UGH!