Becky - not for one minute did I think you were commercially motivated. I've read your posts and know that's not you.
From your original post I had the impression that your shop was just waiting for someone to come in and get it. You didn't say that you had tried to contact her. Even Aggie asked why you didn't call. I had this image of someone finding the bike and everyone standing around scratching their heads. Wondering what to do. Made me wonder about the overall business atmosphere there.
Can't you call where she works? There can't be too many of those places around there and the entrance sign has been in her videos.
Claudia
2009 Trek 7.6fx
2013 Jamis Satellite
2014 Terry Burlington