I think it's hilarious, and I think she's wording it so obviously over the top that even the recipient might find it funny. I've written a similar letter (not as funny, I'm afraid) to some company that insisted on billing me a gazillion times for a magazine I'd cancelled, and my intent was to get my point across strongly, with humour. And I swear - I've never bitten the head off any bank teller or shop assistant 
edited to add: I guess "tiny middle-manager brain" was a bit unnecessarily rude. Unless it was actually directed to somebody at the top, in which case he can probably handle it.
Last edited by lph; 01-22-2009 at 09:29 AM.
Winter riding is much less about badassery and much more about bundle-uppery. - malkin
1995 Kona Cinder Cone commuterFrankenbike/Selle Italia SLR Lady Gel Flow
2008 white Nakamura Summit Custom mtb/Terry Falcon X
2000 Schwinn Fastback Comp road bike/Specialized Jett