I'm not so sure about that.
Personally I think the letter is very funny, and I particularly like the image of homicidal maniacs in capri pants.
But having a sharp wit like the author clearly has can lead to being unnecessarily rude. I do it myself sometimes, and you get into a bad habit of being biting and sarcastic because it's easy to do and it gets laughs. And it's not always nice, but you keep doing it because you like those easy laughs. I suspect that with an appropriate creative outlet (like a book, or a stand-up routine) you're less likely to see unnecessary rudeness, but since we don't know the author of this letter, it's impossible to say if her creative outlet of choice - a letter to a manufacturer - takes care of her satiric urges or if she also would bite the head off a bank teller.
Sarah




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