Being "nice" is not limited to the individual

[pardes]

I really liked that story.

Not just a good story about "Whole Foods" - but also about leadership.
This manager stepped up and made a decision about how to handle something unexpected and difficult.

She didn't have time to consult, and make lists of pros and cons - her customers had ice cream melting in their carts.

I applaud her for making a decision in the best interests of the customers. Reminds me of the kind of decision making I see at Nordstrom - where the right answer is always "What is easiest for the customer?"

Phew! Thanks Deb! I was regretting posting it and wondering if anyone would just take it at face value. I'm pretty shocked by the level of "yes, buts...."

Anyway, Happy Holidays!