Thanks...at least it doesn't sound like it's me doing something weird. I'm afriad the LBS is going to think I have Munchausen Biproxy...you know, that thing where parents make their kids sick to get attention from the Dr.!

I have 10 clicks and 10 cogs on the cassette...but it shifts like this:

1
2-3 together in one click
4
5
6
7
8
9
10
one more click, but nothing happens

So I guess I'm riding to town today. Luckily, the ride to the LBS is mostly downhill so the shifting issues won't be much of a problem. The ride home is all uphill, so hopefully they can get it adjusted!