Quote Originally Posted by KnottedYet View Post
These stories should also remind us that when dealing with persons who are clearly behaving in an emotionally disturbed manner (in the throes of irrational road rage or other irrational mind-spasms) that our behaviour must remain CALMER and MORE RATIONAL than theirs. Sometimes (often times, as so many of us have experienced) reacting out of our own anger only escalates things.

(obviously everyone in this particular news story was angry, and everyone contributed to the escalation)
That's a good point, yeah it's true. Hard to do in certain situations, too!